Blog - page 50

How to Give Excellent Customer Service?

Darryl Bachmeier Mar 18, 2019 Business

Good customer service makes the difference between growing your customer base or not. You cannot afford to lose customers from a bad experience. What can you do to ensure excellent customer service? Know your customers Develop a strong relationship with customers. Ask for feedback and show you are listening. Keep an open dialogue. Plan for trouble Make sure you have standard for what steps your employees need to take if something goes wrong for a customer. Do you have a customer service policy? Be genuine If a customer is having an issue try your best to be understanding, treat them like family or better. Use the right tools Customer Relationship Management (CRM) tools keeps track of all interactions with your customers. This helps to resolve issues faster for customers and keep notes on a customer’s file. Audit your customer Service You need to benchmark where you are now. How does...

How to do cold calling to find leads

Darryl Bachmeier Mar 18, 2019 Business

Cold calling can be stressful and you can receive lots of rejection. It can feel defeating and unproductive. With enough practice, it can be an effective marketing strategy. Many sales people fear cold calling this can only mean that if you do it and well you can reap greater rewards. A phone call is a much richer medium than an email or mail that is easy to delete or toss in the trash. Most people are too polite to just hang up and if you use the right words, you just might get their attention. Prepare Prepare a script of what you will say. How will you convince them to buy? Think of any possible responses that a prospect may have so you have a reply. Make sure you have a goal in mind. Have a good strong hook to your opening statement. Know your script so well so it...

How future trends of retail impacts the small retailer

Darryl Bachmeier Mar 17, 2019 Strategy

Retailing is an old business model that goes back a few thousand years. Only in the last hundred years has there been some drastic changes. Customers today have more choice than ever before. They can buy from small to giant retailers. They can buy local or buy from the other side of the planet via ecommerce. The growth of giant retailers, shopping malls and technological advances have put a lot of pressure on the small retailer. Giant retailers make it hard for small retailer to compete. Giant retailers have become so powerful that most of consumer spending is done in a handful of large companies. These giant retailers have strong purchasing power to buy their inventory for less than the smaller retailer does. They also have collected an incredible amount of information on their consumers. Big Data allows them to analyze trends so they know exactly where to place items...

Hard versus soft power for leaders

Darryl Bachmeier Mar 17, 2019 Leadership

An example of Hard Power is the carrot and stick philosophy also known as Reward and Coercive power. Reward Power is when the leader has power to give or take away rewards. Coercive Power is when the leader has power to punish. I believe that a Theory X leader would be much more likely to use hard power as it is aligned with their belief that people do not like work and need to be motivated. I see this working only followers who respond well to rewards. It can also lead to followers who do not think for themselves and do not develop. Soft Power on the other hand is the use of persuasion and logical argument to attract followers to your ideas and goals. Types of soft power include legitimate, referent, expert and informational. Legitimate power is given to those leaders based on their position or title CEO or...

Social Media changes the way consumers interact with organizations

Darryl Bachmeier Mar 16, 2019 Business

Social media has changed the way people review and recommend products and organizations. It has changed the way we interact with organizations. How we get help and report issues. If used right social media can boost an organization’s reputation. An organization can post news and initiatives that promote a good image. It can increase the transparency of organization. Since social media is incredibly fast organizations also have less control of what gets out there. Organizations may have policies that do not allow employees to post to social media however employees can post about their organization using anonymous accounts to get the word out. Organization information can be leaked and once it is out there it is there to stay, be coped, forwarded and re-tweeted. Rumors spread. Consumers can backlash. Consumers use social media to talk about the brands they use, like or dislike. They rant. They blame. It is important...

Servant leadership

Darryl Bachmeier Mar 16, 2019 Leadership

The servant leader’s first priority is to serve the organization. They put the needs of the organization and their followers before their own. They assist their followers to grow both personally and professionally. Leaders encourage trust between themselves and their followers. Unlike traditional management style which uses different types of power the servant leader shares power through collaboration. Leaders must have good vision of where the business is going. They provide goals for people to focus and this gives them a sense of purpose. Servant leadership style is my favorite leadership style. I like how it treats the follower in a homeopathic way by treating the whole person.

Sabotage of change initiative

Darryl Bachmeier Mar 16, 2019 Business

A change initiative may face many possibilities of resistance, among the greatest possible resistor is sabotage. Sabotage, occurs when someone tries to make the change fail on purpose and it happens more often than you think. In any change initiative there can be many stakeholders involved. The change agent must perform a stakeholder analysis to determine all those who have a stake in the initiative and what their level of power toward the impact of the project. The change agent must be aware of the motivations of each of the stakeholders. The knowledge of each stakeholder’s interest in the project, as well as the power they can provide. The key stakeholders are those with great power and interest as they can change the initiative on a whim. A disgruntled employee who may have low power and low interest can be a thorn in the initiative, the change agent must be...

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